At the most recent Archadeck annual meeting held in beautiful Cancun, Mexico, Archadeck of West Central & Southwest Ohio was recognized as one of just a handful of Archadeck offices to achieve a level of outstanding customer satisfaction for 2016.
By adhering to the Archadeck Job Process Methodology (JPM): connect, consult, design, build and enjoy, and maintaining an acute awareness of every detail, we consistently produce outdoor living spaces to the complete satisfaction of our clients. As the premier outdoor structure builder serving Greater Dayton, Northern Cincinnati, and the surrounding area, We deliver uncompromising attention to detail with a high level of quality and craftsmanship.
One of the main objectives of the Archadeck system is to provide a structurally sound, aesthetically pleasing product with a prescribed job management system. To achieve this “best of the best” recognition is truly a testament to our efforts and to the dedication of our team and we thank them, and of course our customers, who recognized and appreciated those things in their outdoor living projects. For us, this award means more than a high rating derived from the customer surveys completed by our large customer base. It means we are achieving our goal of keeping it all about the customer.
Our commitment to excellence in outdoor structure design and building coupled with our award-winning customer service ensures your project is built with quality and longevity in mind.
Tim Stephens owner of Archadeck of West Central & Southwest Ohio
Have you ever had a vision of what you wanted in an outdoor project but was unable to convey this to the salesperson while researching companies for your project?
Have you ever had a vision of what you wanted in an outdoor project but was unable to convey this to the salesperson while researching companies for your project? This recently happened to a couple I encountered attending the Miami Valley Home World Show, looking to add a backyard deck to their home. My booth was in close proximity where I overheard the conversation this couple had with my competitor’s sales people. This couple wanted several features included on their proposed deck but the conversation with the sales people went along the lines of “No, you can’t do it that way. You have to do it THIS (my) way.” By the time the couple reached my booth, they were tired, confused and frustrated. They were turned off to the fact that they may not even be able to have their project completed as they wanted.
Say “NO” to a one size fits all builder
Say “NO” to a one size fits all builder,
As tired and frustrated as this couple was, I encouraged them to communicate the features they had in mind for their anticipated deck. I listened carefully, to what they wanted and showed them the different options that are available. They seemed relieved to have someone take their concerns seriously and not try to pigeon-hole their concept into a “one size fits all” mentality. By truly “listening” to this couple I was able to communicate to them they could choose what options they wanted and a design that best fits their budget.
2012 Contractor of the Year, Miami Valley NARI Residential Exterior-Deck. This custom designed deck in Cincinnati, Colerain Twp, Hamilton county Ohio.
Witnessing and becoming a part of this couple’s inquiry process really made me understand the difference between a sales person who is interested in only driving their sales and not doing what is in the best interest of the client, and a trusted advisor. We at Archadeck of West Central & Southwest Ohio are your trusted outdoor living space advisors, our goal is to bring your vision and concept to life.
For over twenty-six year Archadeck of West Central and Southwest Ohio “America’s Deck and Porch Builder®” has been providing award-winning outdoor living spaces to the Miami Valley. We specialize in custom designed decks, screen rooms, sunrooms, gazebos, pergolas, and Lumon Natural Light Patio Covers. With a professional staff of trained design consultants and a NARI Certified Remodeler, we deliver the dazzling outdoor living experience that you will enjoy and your neighbors will envy.
Dream deck in Kettering, OH, by Archadeck of West Central & Southwest Ohio.
But don’t take our word for it. Take a look at a few of the reviews generated from satisfied customers. Our motto is “A satisfied customer is the strongest proof of our performance.“
“Quality work, and more importantly, great owner who is responsive to his customers before and after the sale. It’s obvious Tim cares about the work his company is doing.” — Christopher G. of Dayton, OH
“Very professional group, no surprises, excellent communication. First rate on the workmanship, materials and quality. I would highly recommend to friends and family.” — Original review left on Houzz
“We appreciate that Archadeck (Tim) listened to our wants and needs and helped design a pergola that met ( in fact exceeded ) our goals. We have rec’d lots of positive feedback from friends/neighbors and we are enjoying the extra outdoor living space. Happy customers !!” — Ken D. in Waynesville, OH
“Archadeck built our back yard deck. Our first appointment was very productive. Tim brought his portfolio of past projects and asked about personal preferences. He was very respectful of my choices and budget. Our second appointment was just as productive. I went to his show room and was able to view / judge the different products offered. The project started much later than the approximate date I was given; however, once started it was finished in a timely manner. The workers were very professional and knowledgeable. Their work ethic was commendable (showed up on time and worked very hard in inclement weather to get the job done).” — Original review left on Houzz