Category Archives: Cutomer Reviews and Testimonials

7 Reasons to call Archadeck to come back and work at your home again

Custom vinyl pergola in Springvalley OH with fixed louvers and interlocking slatsWe love our repeat customers! Could you be one of them? Nothing says “satisfied customer!” better than a phone call asking us to come back and build a second or third project at a client’s home. It is very satisfying to get those calls. It also says a lot about the service we provide, the work we do and the relationships we build with our clients.

7 reasons to call Archadeck of West Central & Southwest Ohio to come back and improve your outdoor living space again:

  • You only needed a deck at first. You’ve enjoyed your “outdoor living time” so much that now you see your family would also enjoy a covered porch or patio in addition to the deck.
  • You hired us to build a patio with a pergola and space for your hot tub. You LOVE the patio and want to enlarge it and add a fire pit.
  • You love your covered porch, but there are times you wish it were screened in. You decide to enclose half of it with screens so you’ll have options when you need to keep the flies and mosquitoes at bay.
  • We built a combination outdoor living space (deck/porch/hardscape) at your prior home. Now that you’ve moved, you want us to set up that same combination at your new home.

Miamisburg OH Outdoor Living Space Combination is pure bliss

  • Originally you could only afford a small deck. Now that you have more funds, you want us to extend it and add another staircase leading from the deck down to the patio.
  • We built a deck with a pergola for you, but you find that you want even more shade. You call us to add a retractable canopy for the deck.
  • You love the patio we built for you so much that you want to add an outdoor kitchen to it.

Of course, there are many reasons why our Cincinnati- and Dayton-area customers call us back to build additional projects. In every case, they call us again because they were pleased with our service and craftsmanship the first time around. Once they experience Archadeck’s careful design-and-build process, and see the high-quality results, they want us to work on their next project.

Dayton and Cincinnati outdoor living experts

This tells you a lot. It tells you that you, too, will be thrilled with the work done at your home by Archadeck of West Central & Southwest Ohio. It tells you that you can trust us to do a great job.

Here is a note we recently received from a satisfied customer:

Tim –

K. and I would like to thank Ray for all his hard work. The deck looks great — he is a craftsman! It was reassuring to know that he did his very best work even when we weren’t around.

Thanks to Kevin also : )

Sincerely,

P.B.

What this note doesn’t tell you is the backstory. The client wrote the note after the third project we designed and built for them. First, we built them a pergola. Then, they called us to come back and build a second pergola, this one specifically for hanging plants. Then, when their wooden deck needed to be replaced, they called us to come out and take a look at it. We determined that the deck’s support structure was still sound, so we were able to redeck with new wood instead of building an entirely new deck from scratch.

Tim Stephens owner of Archadeck of West Central & Southwest Ohio

Tim Stephens owner of Archadeck of West Central & Southwest Ohio

If you are thinking about a second or third outdoor living project at your home — or if you’re just getting started with the first one — contact us today at (937) 848-7040 or (513) 897-2040. You can also email us at wcohio@archadeck.net.

Archadeck of West Central & Southwest Ohio Receives Archadeck Customer Satisfaction Award

2016 customer service awardAt the most recent Archadeck annual meeting held in beautiful Cancun, Mexico, Archadeck of West Central & Southwest Ohio was recognized as one of just a handful of Archadeck offices to achieve a level of outstanding customer satisfaction for 2016.

By adhering to the Archadeck Job Process Methodology (JPM): connect, consult, design, build and enjoy, and maintaining an acute awareness of every detail, we consistently produce outdoor living spaces to the complete satisfaction of our clients. As the premier outdoor structure builder serving Greater Dayton, Northern Cincinnati, and the surrounding area, We deliver uncompromising attention to detail with a high level of quality and craftsmanship.

2016 customer satisfaction award

One of the main objectives of the Archadeck system is to provide a structurally sound, aesthetically pleasing product with a prescribed job management system. To achieve this “best of the best” recognition is truly a testament to our efforts and to the dedication of our team and we thank them, and of course our customers, who recognized and appreciated those things in their outdoor living projects. For us, this award means more than a high rating derived from the customer surveys completed by our large customer base. It means we are achieving our goal of keeping it all about the customer.

Our commitment to excellence in outdoor structure design and building coupled with our award-winning customer service ensures your project is built with quality and longevity in mind.

Tim Stephens owner of Archadeck of West Central & Southwest Ohio

Tim Stephens owner of Archadeck of West Central & Southwest Ohio

Contact Archadeck of West Central & Southwest Ohio to learn more about our award-winning outdoor living space designs and customer service. You can reach us at (937) 848 – 7040  or
(513) 897 – 2040, or via email at wcohio@archadeck.net.

“Let this be the year that Archadeck makes your outdoor living dreams come true.”

 

Why Archadeck of West Central & Southwest Ohio is the Dayton & Cincinnati area’s trusted outdoor living space advisor

Have you ever had a vision of what you wanted in an outdoor project but was unable to convey this to the salesperson while researching companies for your project?

Have you ever had a vision of what you wanted in an outdoor project but was unable to convey this to the salesperson while researching companies for your project?

Have you ever had a vision of what you wanted in an outdoor project but was unable to convey this to the salesperson while researching companies for your project?  This recently happened to a couple I encountered attending the Miami Valley Home World Show, looking to add a backyard deck to their home.  My booth was in close proximity where I overheard the conversation this couple had with my competitor’s sales people.  This couple wanted several features included on their proposed deck but the conversation with the sales people went along the lines of “No, you can’t do it that way.  You have to do it THIS (my) way.”  By the time the couple reached my booth, they were tired, confused and frustrated. They were turned off to the fact that they may not even be able to have their project completed as they wanted.

  • Say “NO” to a one size fits all builder
Say "NO" to a one size fits all builder

Say “NO” to a one size fits all builder,

As tired and frustrated as this couple was, I encouraged them to communicate the features they had in mind for their anticipated deck.  I listened carefully, to what they wanted and showed them the different options that are available.  They seemed relieved to have someone take their concerns seriously and not try to pigeon-hole their concept into a “one size fits all” mentality.  By truly “listening” to this couple I was able to communicate to them they could choose what options they wanted and a design that best fits their budget.

2012 Contractor of the Year, Miami Valley NARI Residential Exterior-Deck. This custom designed deck in Cincinnati, Colerain Twp, Hamilton county Ohio 45239 suits this Tudor style house superbly

2012 Contractor of the Year, Miami Valley NARI Residential Exterior-Deck. This custom designed deck in Cincinnati, Colerain Twp, Hamilton county Ohio.

Witnessing and becoming a part of this couple’s inquiry process really made me understand the difference between a sales person who is interested in only driving their sales and not doing what is in the best interest of the client,  and a trusted advisor.  We at Archadeck of West Central & Southwest Ohio are your trusted outdoor living space advisors, our goal is to bring  your vision and concept to life.

For over twenty-six year Archadeck of West Central and Southwest Ohio “America’s Deck and Porch Builder®” has been providing award-winning outdoor living spaces to the Miami Valley. We specialize in custom designed decks, screen rooms, sunrooms, gazebos, pergolas,  and Lumon Natural Light Patio Covers. With a professional staff of trained design consultants and a NARI Certified Remodeler, we deliver the dazzling outdoor living experience that you will enjoy and your neighbors will envy.

Kettering OH TT dream deck

Dream deck in Kettering, OH, by Archadeck of West Central & Southwest Ohio.

But don’t take our word for it. Take a look at a few of the reviews generated from satisfied customers.  Our motto is “A satisfied customer is the strongest proof of our performance.

“Quality work, and more importantly, great owner who is responsive to his customers before and after the sale. It’s obvious Tim cares about the work his company is doing.”
— Christopher G. of Dayton, OH

“Very professional group, no surprises, excellent communication. First rate on the workmanship, materials and quality. I would highly recommend to friends and family.”
— Original review left on Houzz

“We appreciate that Archadeck (Tim) listened to our wants and needs and helped design a pergola that met ( in fact exceeded ) our goals. We have rec’d lots of positive feedback from friends/neighbors and we are enjoying the extra outdoor living space. Happy customers !!”
— Ken D. in Waynesville, OH

“Archadeck built our back yard deck. Our first appointment was very productive. Tim brought his portfolio of past projects and asked about personal preferences. He was very respectful of my choices and budget. Our second appointment was just as productive. I went to his show room and was able to view / judge the different products offered. The project started much later than the approximate date I was given; however, once started it was finished in a timely manner. The workers were very professional and knowledgeable. Their work ethic was commendable (showed up on time and worked very hard in inclement weather to get the job done).”
— Original review left on Houzz

You can read more reviews and testimonials from our customers by visiting our review page listed on our website and our Houzz profile.

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Tim Stephens owner of Archadeck of West Central & Southwest Ohio

Tim Stephens owner of Archadeck of West Central & Southwest Ohio

If you are poised to begin planning your anticipated outdoor living project, we can help you get started on making the backyard of your dreams a reality. Contact Archadeck of West Central & Southwest Ohio today to learn more at (937) 848-7040 or (513) 897-2040. You can at also email us at wcohio@archadeck.net.

“Let this be the year that Archadeck makes your outdoor living dreams come true.”